Job Openings - Financial Aid Advisor


Financial Aid Advisor

Type: Non-Exempt
Position: Staff
Posting Date: July 24, 2017

Job Description:

Greenville University is seeking a Financial Aid Advisor.  This position serves as administrative support to the office of Financial Aid with primary responsibility to answer all incoming Financial Aid telephone inquiries, work with families to collect all outstanding financial aid requirements, respond to emails sent to the Financial Aid email account, and coordinates the annual fall donor thank you project with the Development Office. 

Key Responsibilities:

  • Assist the Financial Aid Director with the day-to-day operation of the Financial Aid Office.
  • Answer the main Financial Aid phone line and assists the caller or directs the call to the proper staff member.
  • Assist parents and students with FAFSA processing questions and concerns.
  • Assist parents and students with rejected FAFSA submissions to resolve issues.
  • Assist parents and students with completing the Verification process.
  • Assist parents and students who have experienced changes in finances and family situations to complete the forms necessary for a Professional Judgment.
  • Manage federally-required loan disbursement notice procedure (approx. 5,000 notices sent per year).
  • Coordinate the Associated Colleges of Illinois (ACI) Scholarship with ACI office and student recipients.
  • Process & input all External Scholarships & Church Partnership Requests.
  • Maintains the FinAid Facebook page and posts outside scholarship opportunities and other financial aid news.
  • Assists in preparing file selection for annual audit.
  • Sends Federal Perkins Loan Promissory Note Instructions to students.
  • Sends Federal Work Study instructions to new students.
  • Assists Advancement Office with annual Donor Thank You Project.
  • Review daily ISIRs received for compliance issues that would change award eligibility.
  • Review daily ISIRs received for Admissions decision codes, corrects discrepancies between PowerFaids & Admissions software in preparation for new student award preparation.
  • Handle all forms and document requests – ensuring outstanding documents are submitted.
  • Check in student loan entrance counseling & student and parent Master Promissory Notes as well as all types of documents submitted to complete federal/state requirements for each student.
  • Input and retrieve student data using PowerFaids and Jenzabar systems.
  • Perform other duties assigned by the Director of Financial Aid and other staff members. 

Reports To:

Director of Financial Aid

Required Skills:

  • Excellent Customer Service skills required
  • Effective communication skills, both spoken and written
  • Must be able to focus on and complete tasks in an efficient manner under pressure of deadlines
  • Must be comfortable with technology & learning new computer applications
  • Must be comfortable using Microsoft Office software applications
  • Self-motivated
  • Ability to manage time well

How to Apply

Compliance with University Standards.  All Greenville University employees acknowledge the unique Wesleyan, evangelical, and Protestant mission of the University, a community in which Christian faith is of central importance.  Employees agree to promote the University's Mission (as set out in the Mission Statement); its Philosophy of Education and GC Student Learning Outcomes, support its Theological Assumptions and comply with the behavioral aspects of the Lifestyle Statement (collectively, the University Standards).

To be considered for the position, applicants must submit (1) a cover letter, (2) a current resume, and (3) the Greenville University Employment Application available at

It is the policy of Greenville University not to discriminate on the basis of age, color, ethnic or national origin, disability, race, gender or prior military service in its educational programs, admissions or employment policies. Greenville University is committed to an environment of cultural and ethnic diversity; women and minorities are encouraged to apply.

Greenville University performs a background check on all newly hired employees and offers of employment are contingent upon the results. For more information on openings contact:

Office of Human Resources
Phone: (618) 664-2800
Fax: (618) 664-7017

Complete the Employment Application

Please forward the completed application to the contact listed in the How To Apply section of each posting or to the Office of Human Resources.

315 E. College Avenue
Greenville, Illinois 62246-1145
800.345.4440 / 618.664.7100
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